Terms and Conditions

Intellectual property

The Intellectual Property Law on the GLEBA.pt Website, as well as, its contents and information belong to Gleba Unipessoal Lda (Gleba). All intellectual property right over the text, images, sound, software and other content on the Website belongs to Gleba Unipessoal Lda., Assuming the same and GLEBA brand the full responsibility for the content disclosed in them.

Use of GLEBA

When using the GLEBA website and / or when placing orders through it, the customer undertakes to:

– Use the GLEBA Website only to make legally valid inquiries or orders.

– Do not place any false or fraudulent orders. If, rationally, we can consider that an order of this nature has been placed, we will have authorization to cancel it and inform the competent authorities.

– Provide us with your email address, postal address and / or other contact details, in a true and accurate manner. You also consent to the use of the information provided to contact the customer (if necessary, consult our Privacy Policy).

If you do not provide GLEBA with all the necessary information, it will not be possible to proceed with your order.

Conditions of use

The user undertakes to use the GLEBA Website in compliance with the provisions of the law, abstaining from any and all activities that comply with the law, morals and good customs or the rights of third parties. When placing an order through the GLEBA Website, you declare that you are over 18 and have the legal capacity to enter into contracts.

Service availability

You can only order items in and for countries located in Europe.

Purchase process

It is simple and convenient to buy on the GLEBA Website, just register “create customer account”. In the “customer account” there is a personal area where you can consult your personal data, including clothing measurements, shopping cart and purchase history.

Product availability

All orders are subject to product availability. If there is any difficulty regarding the supply of a product, we will inform you immediately of its unavailability, and refund the amount eventually paid within 30 days.

Conclusion of the contract

To place an order, you must follow the online purchase procedure and click on «Checkout», before reading and accepting these Purchase Conditions.

In doing so, you are entering into a purchase and sale agreement with us (the “Agreement”). You will subsequently receive an e-mail acknowledging receipt of your order (the “Order Confirmation”). You will also receive an email, in which we will confirm that the order has been shipped (the “Delivery Confirmation”).

Information on Products and Prices

The price of each product is the one that is calculated according to the quantities introduced by each customer, at each moment, that inserts the quantities on the GLEBA Website, except in case of evident error. Although we try to ensure that all prices that are calculated on the GLEBA Website are correct, errors can occur. If we detect an error in the price of a product that the customer has ordered, we will inform you as soon as possible and give you the option to confirm the order again at the correct price or to cancel it. We will not be obliged to supply you with any product at the incorrect lower price, even if we have sent the “Shipping Confirmation” if the error in the price is obvious and unambiguous and if it could have been reasonably recognized by the customer as being a price incorrect. The prices on the GLEBA Website include VAT, but may not include shipping costs, which will be added to the total amount of the purchase order, as stated in the shipping company’s shipping conditions. Prices can be changed at any time, except under the terms previously established, the possible changes will not affect orders for which we have already sent an “Order Confirmation”. In addition, during the purchase order process, before payment, the customer can change the order data. If you are an already registered user, a record of all requests made by the user will be available in the “My Account” area. You can pay with ATM reference and bank transfer.

By clicking on “Checkout”, the account will be debited and a confirmation email will be sent.

Payment method

Each Customer can choose the payment method that suits them from the following options:

– ATM reference (briefly),

– Bank transfer,

– Virtual gift card.

To ensure security of purchase, we use standard encryption systems (SSL).

Delivery

Without prejudice to the provisions of the previous clauses, unless extraordinary circumstances occur, we will always try to ship orders on the date of the Delivery Confirmation or, if no delivery date has been specified, within 30 days from the date of Confirmation of the Order. However, delays can occur for any of the following reasons:

– GLEBA articles are handmade and personalized to each person;

– Unexpected circumstances or problems in the delivery area.

– We do not deliver on Saturdays or Sundays.

If we are unable to comply with the delivery date for reasons other than our responsibility, we will inform you of this circumstance by giving you the option to continue with your purchase, establish a new delivery date, or cancel the order with a refund total amount paid, without prejudice to all other rights that assist you under the terms of the applicable legislation.

According to the mentioned conditions, the “delivery” must have been carried out or the order “delivered” when the customer or a third party indicated by you is physically in possession of the products, which will be evidenced by the signature of the order receipt at the address of delivery indicated.

Impossibility of delivery

If it is impossible to deliver an order, we will immediately indicate where the order is and what we will do to deliver it again.

If you are not at the place of delivery at the agreed time, we ask that you contact us so that we can schedule delivery for an alternative date.

Please note that in case we do not deliver the product within the stipulated time, you may be charged for the costs of storing the products and for new delivery attempts.

Transfer of risk and ownership of products

The risk of the products will be borne by the customer from the moment of delivery. The customer will acquire ownership of the products when we receive full payment of the amounts due for them, including shipping, or at the time of delivery, if this date is later.

Warranty

All items of the GLEBA brand are covered by warranty against manufacturing defects given by the manufacturer Gleba.

The warranty period starts to be counted on the delivery date of the item. If the buyer detects any defect, which is not his sole responsibility, he should contact the customer service via email gleba@gleba.pt , indicating the order number in question.

Returns Policy

You have 15 days, counted from the date of receipt of the order to make a return, only in the case of a manufacturing defect. If there is no manufacturing defect, returns are not accepted, as GLEBA products are made to measure for each body. The simplest and quickest method to return products, just select this option on the GLEBA website, justify the reason and the carrier will contact you to schedule the collection. Whenever possible, we will collect the same item (s) within a minimum of 24 hours. In the event of any unforeseen circumstances, we would be grateful if you would inform the aforementioned transport company in a timely manner to change the date or time. If you choose to receive your refund voucher, it will be processed automatically and will be available on our website for future purchase. Enter the “Vouchers” area for more information.

Intellectual property

The customer acknowledges and consents that all copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the GLEBA website are, at any time, ours or from those who granted us the license to their use. The customer may only use this material in the manner that is expressly authorized by us or by those who granted us the license for its use. This does not prevent you from using this GLEBA Website to, as necessary, copy the information related to your order or the Contract data.

Customer Support

GLEBA clarifies your doubts and / or responds to your request for information through the email address gleba@gleba.pt.

 Customer Responsibility

You must not misuse the GLEBA Website through the intentional introduction of viruses, Trojan horses, logic bombs or any other technologically harmful or harmful material. You must not obtain unauthorized access to the GLEBA website, the server on which this page is located or any server, computer or database related to the GLEBA website. You undertake not to attack the GLEBA Website through a denial of service attack or a distributed denial of service attack. Failure to comply with this clause may result in the practice of infractions typified by the applicable legislation. We will inform the competent authorities of any non-compliance with said legislation and cooperate with them to discover the identity of the attacker. In case of non-compliance with this clause, you will also no longer be authorized to use the GLEBA Website. We will not be responsible for any data or losses resulting from a denial of service attack, viruses or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials, as a result of using the GLEBA Website or downloading content from it or from content to which it redirects.

Links from our website

If the GLEBA Website contains links to other pages and materials from third parties, these links are provided for information purposes only, without having any control over the content of those pages or materials.

Thus, we will not accept any liability for damage or loss due to its use.

Written communication

Applicable law requires that some of the information or notifications we send is in writing. By using the GLEBA website, the customer accepts that most notifications with us are electronic. We will always contact the customer by email or provide information through notices posted on the GLEBA Website. For contractual purposes, the customer agrees to use this electronic means of communication and recognizes that all contracts, notifications, information and other notifications sent electronically satisfy the legal requirement that such notifications be made in writing. This condition will not affect the rights recognized by law.

Notifications

Customer notifications should preferably be sent through our contact form. According to the contact form presented on the GLEBA website and unless otherwise specified, we will send you notifications by email or to the postal address provided when placing your order. Notifications will be deemed to have been received, and correctly made, at the same time the customer enters our GLEBA Website, 24 hours after sending an email or three days after the date of franchise of any letter. To prove that the notification was made, it will suffice to prove, in the case of a letter, that the address was correct, that it was correctly sealed and that it was properly delivered to the post office or to a mailbox and, in the case of an email, that it was sent to the email address specified by the receiver.

Transfer of rights and obligations

The online purchase and sale agreement is valid for the customer and GLEBA. You may not transmit, waive, embargo or, in any other way, transfer a contract or any of the rights or obligations derived from it without obtaining the prior written consent of GLEBA. GLEBA may transmit, waive, embargo to subcontract or, in any other way, transfer a contract or any of the rights or obligations derived from it, at any time during the term of the contract, to any company of the Gleba group or its partner or the result of a merger or acquisition that may occur.

 Force majeure reasons

GLEBA is not responsible for any breach or delay of any of the obligations assumed under a Contract whose cause is due to events that are beyond its control (Reasons for Force Majeure).

The concept of Force Majeure must include any act, event, failure to exercise, omission or accident that is outside the control of GLEBA, including, among others, the following:

– General strike, or other forms of protest that significantly affect the country.

– Public order disturbances, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

– Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.

– Impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private.

– Inability to use public or private telecommunications systems.

GLEBA’s obligations under the Contracts will be deemed to be suspended during the period in which the Force Majeure Reasons occur and we will benefit from an extension of the period to fulfill such obligations, for a period of time equal to the duration of the Reasons Force Majeure.

We will use all reasonable means to stop the Force Majeure Reasons or to find a solution that allows us to fulfill our obligations under the Contract, despite the Force Majeure Reasons.

Waiver rights

The absence of GLEBA’s requirement is due to the Client’s strict compliance with any of the obligations assumed by him under a Contract or these Conditions or the lack of exercise, on our part, of the rights or actions that are due by virtue of this Agreement or Conditions will not mean waiver or any limitation in relation to those rights or actions, nor will it exonerate the Customer from fulfilling its obligations. No waiver by GLEBA of a specific right or action will imply a waiver of the rights or actions derived from the Contract or the Conditions. No waiver by GLEBA of any of the present Conditions or the rights or actions derived from the Contract will take effect, unless it is expressly established that this is a waiver, formalize and communicate to the client, in writing, at accordance with the provision in the “written communications” clause.

Partial cancellation

If any of the present Conditions or any provision of a Contract are declared null and void, by firm resolution by a competent authority, the remaining terms and conditions remain in effect, without being affected by this declaration of nullity.

Single agreement

The present Conditions and all documents to which express references are made constitute the entire agreement between GLEBA and the Client, regarding the object of the Contract, and replace any other pact, agreement or promise previously established between GLEBA and the Client, verbally or in writing. GLEBA and the Client acknowledge that they have consented to entering into the Agreement without relying on any declaration or promise made by the other party or that could interfere with any written declaration in the negotiations entered into by both parties prior to this Agreement, except as expressly stated mentioned in these Conditions.

Applicable legislation and jurisdiction

The use of the GLEBA Website and the purchase contracts made through this page are governed by Portuguese law.

This provision does not affect the other rights recognized to the consumer by the legislation in force.

Comments and suggestions

Your comments and suggestions are always welcome.We ask that you send comments and suggestions to our contact form.

Alternative dispute resolution

In this sense, if the transaction has been completed through the GLEBA Website, we inform you “in accordance with EU Regulation No. 524/2013” which assists you with the ability to try to resolve any litigation in an extrajudicial way through access to the electronic platform online dispute resolution at http://ec.europa.eu/consumers/odr/